Our Journey: From Juguetrónica to AI Help You

AI Help You: Innovation and Experience

AI Help You was born from a journey full of observation and learning about the real needs of businesses, retailers, institutions, and individuals. Its founder, Daniel Bayón, has devoted his career to anticipating technological changes, firmly believing that artificial intelligence is destined to be one of the deepest and most decisive transformations of our era. Contributing to making that change positive and truly at the service of people is the mission that drives each of its solutions.

From its beginnings in experiential sales and the development of tech toys to professional robotics, he has identified key challenges in sectors such as marketing, education, and human resources. AI Help You addresses these challenges by creating conversational systems with voice and advanced cognitive capabilities that assist people at all times, without the need for constant physical presence and with an efficiency impossible to match by traditional methods.

A Solution Born from Real Experience

The current solutions of AI Help You are the result of a long journey dedicated to experiential sales and direct customer interaction, where we observed firsthand how essential it is to have effective customer service tools.

Over the years, we observed two recurring situations: moments of high foot traffic in which staff could not attend to all customers, and moments of very low foot traffic in which, due to staffing adjustments by forecasted hours, there were not enough attendants available, and service was insufficient at times for the people visiting the store during those hours.

Similarly, in our professional drone and robotics divisions, we faced the challenges of assessing technical knowledge without constantly resorting to experts, who had to interrupt their work to participate in selection or evaluation processes. Additionally, the experience gained by implementing physical robot-based service solutions in our robotics division has allowed us to understand how to transfer those models to the digital environment, making them much more efficient and cost-effective.

These and many other situations shaped the vision of AI Help You, which today offers intelligent AI assistance tools, available 24/7, capable of serving via voice, text, or even physical appearance, and adapted to each environment. Whether it's serving a customer in-store, resolving technical product questions, interviewing candidates, or supporting personalized education, our systems have been designed with a very clear mission: help people, with artificial intelligence as an ally.

The Beginnings:
Juguetrónica and the Success of Experiential Sales

In 2000, Daniel Bayón founded Juguetrónica, a store that combined the sale of tech toys with unique experiences. In a small shop on Fernando el Católico Street in Madrid, he personally served customers while teleoperating robots from the warehouse to surprise them. The success was such that it moved to a larger space on Galileo Street and later to a spectacular location on Alberto Aguilera, becoming a benchmark in experiential tech retail. The store stood out for offering an interactive environment full of robots and working inventions, which attracted media attention and thousands of visitors.

Daniel Bayón at Juguetrónica, showcasing the many interactive robots that characterized the shopping experience.

Expansion and Experiential Sales in Large Retail Chains

Before starting to develop our own products, at Juguetrónica we began a phase of distributing tech toys from the most innovative manufacturers of the moment. This step was key to understanding the market and establishing relationships with large retailers and specialized stores throughout Spain.

We reproduced the successful format of our flagship Alberto Aguilera store through experiential corners at strategic points of sale such as El Corte Inglés, Carrefour, Toys“R”Us, Drim, and Fnac. Each corner was designed with custom furniture, screens, lights, and demonstration tables that even included screens showing video effects under the operating products.

We incorporated our own specialized promoters to offer personalized attention and live demonstrations, which allowed us to maintain the experiential essence of Juguetrónica across the country. This deployment made us identify a key need: the lack of service during low traffic periods or when it was not feasible to keep staff available. This gap is what later motivated us to create automated AI service solutions.

Some of the many Juguetrónica corners installed in large retailers like El Corte Inglés.

Product Development at Juguetrónica

In addition to the successful experiential retail experience, Juguetrónica created a division dedicated to developing innovative technology products oriented to fun and education. In this area, numerous products were designed and manufactured; for example, we can mention the Space Basket —which allowed controlling a flying ball, with a drone inside its structure, by hand movements to score baskets and enjoy a science fiction basketball game— and the Robotrón —for which software was developed to facilitate learning robotics and programming at very competitive prices.

Similarly, new products were created from existing ones, making modifications and improvements that gave new functionalities to previously developed products. For example, the Chameleobot was developed, which started from a product turned into a board game using a chameleon robot as an essential game element, and the Gamebot, which transformed a robot into the central element of a fun board game that had to be assembled beforehand.

Robotrón: educational robot developed by Juguetrónica.

Space Basket: Innovative basketball game controlled by hand.

Professional Robotics and Drones:
Innovation in New Areas

Driven by the success of Juguetrónica, Daniel expanded his business by incorporating new divisions:

• Aerorobotics: Specialized in professional drones designed and manufactured in Spain. The Ufocam model stood out, one of the first multirotor drones with an innovative structure, lightweight and with great autonomy and payload capabilities. This division was a worldwide pioneer in developing and manufacturing autonomous multirotor drones.
  
  ➡️ 2010 TVE report on professional drones
  ➡️ Aerorobotics participation in HomeSec
  ➡️ Drone search and rescue project
• Ufocam: One of the first multirotor drones developed by Aerorobotics.
  

  The Ufocam, developed by Aerorobotics, was one of the first autonomous multirotor drones manufactured in Spain.

Robotrónica: Innovation in Educational and Professional Robotics

Founded in 2013, Robotrónica specialized in developing educational and professional robotics solutions, as well as creating advanced software for humanoids. In 2019, it positioned itself as a leader in robotics in Spain.

Daniel Bayón with the NAO humanoid robot, one of the first intelligent robots implemented in Spain.

Pillars of Robotrónica

• Development of in-house applications: Creating innovative technological solutions adapted to various sectors, leveraging Juguetrónica’s customer service experience.
• Custom software for humanoids: Adapting the behavior of robots such as NAO and Pepper to each client's needs.
• Natural language processing: Implementing systems that allow humanoids to interact naturally and efficiently in environments like retail, educational centers, and corporate events.

Hardware: Robots That Marked a Before and After

Robotrónica played a key role in integrating and developing advanced robotic hardware in Spain, incorporating pioneering robots like NAO and Pepper.

NAO Robot

• 58 cm humanoid robot, interactive, fully programmable, and constantly evolving.
• Interacts naturally: listens, observes, speaks, and relates to its environment according to its programming.
• Implemented in numerous educational settings and corporate events.

The NAO robot interacting with Koke and Griezmann during its appearance on El Hormiguero.

Pepper Robot

• 120 cm humanoid robot, designed to interact through verbal and non-verbal language recognition.
• Equipped with advanced sensors, 3D camera, and microphones to communicate fluently with individuals and large audiences.

Daniel Bayón alongside the Pepper humanoid robot, implemented in numerous projects for large companies.

Software: Notable Projects with Major Companies

Robotrónica has developed customized software solutions for humanoid robots in various companies and organizations:

• Ferrovial: Information and entertainment systems at Glasgow airport.
• Gas Natural: Guided assistant in their technological hub.
• Inmochan: Interactive children's entertainment in shopping centers.
• Carrefour: NAO for entertainment and collaboration in a project with Pepper.
• Acciona: Accreditation and simultaneous translation system at corporate events.
• FundGrube: Product information assistant for customers.
• Dufry: Automated customer loyalty system.
• Integration of advanced AI and NLP technologies, such as IBM Watson and Microsoft LENI, in stores and shopping centers.

➡️ Pepper Attendant software at a SoftBank Robotics event

The Robot Museum: The First Robotics Museum in Spain

The Robot Museum, conceived, designed, and created by Daniel Bayón, became an international reference in robotics. It began its activity showcasing a spectacular collection of historical, professional, and entertainment robots from collector Pablo Medrano. Among the replicas, the functional replica of R2-D2 stands out, developed at Juguetrónica by technical director Hermógenes Hernández in collaboration with the R2 Builders Club, being one of the initial major achievements and attractions. The international media impact exceeded all expectations.

The Robot Museum in Madrid, the first museum in Spain dedicated to robotics.

Interior of the museum with various historical robots on display.

The Birth of AI Help You:
A New Approach with AI

After an extensive career in the physical world of robotics and technology, Daniel Bayón identified numerous unmet needs with existing solutions. At the point of sale, for example, he observed how in-person customer service was difficult to sustain during low traffic hours, while during peak demand it was impossible to serve all customers in time. He also detected the inefficiency of traditional online support systems and the urgent need to create more effective and accessible promotional tools.

In areas such as human resources, he experienced firsthand the difficulty of assessing technical knowledge without direct specialist involvement, which meant high costs and significant operational burden for teams. It was this accumulation of experiences and lessons that inspired the creation of AI Help You: a company focused on leveraging the potential of artificial intelligence to assist businesses and individuals in a practical, scalable, and efficient way.

With that vision, AI-BotYou was born, a revolutionary software that allows creating virtual robots with functionalities similar to physical ones but with all the advantages of the digital environment. These robots can be used on any device and offer solutions such as:

• Customer service through tablets at points of sale or via QR codes that allow customers to use their own mobiles as virtual assistants.
• Intelligent catalog management and conversational service with voice systems, available at any time.
• Integration in restaurants, where customers can place orders directly from their mobiles, automatically sending them to the kitchen.

Additionally, these virtual robots open new possibilities in the educational field, allowing:

• Interactive PDF document presentation: The robots guide and explain content dynamically, ideal for training.
• Personalized learning assessment: With adaptive questions according to the student’s level, offering immediate feedback.
• Interaction with simulated historical characters: An engaging way to learn through dialogue with cultural avatars.

In parallel, the division AI-AutomateYou was developed, focused on automating internal processes and repetitive tasks with intelligent systems. Its functions include:

• Customer service automation: AI available 24/7, capable of answering technical questions and resolving incidents.
• Marketing automation: Automatic generation of content and digital publications.
• Human resources automation: Interviewing chatbots that evaluate technical knowledge and skills without human intervention.

AI-AutomateYou also offers personalized consulting to identify automation opportunities and define tailored solutions.

Commitment to Outreach and Training

AI Help You stands out for its educational work in artificial intelligence, delivering courses for organizations such as IMSERSO (including a special course for people with disabilities), for over 600 professionals of Madrid Digital, and for various companies and specialists in the medical and educational sectors, demonstrating the potential of AI to improve efficiency.

A Project Based on Ethics and Innovation

Daniel Bayón’s philosophy has always been to offer products and services that benefit people, prioritizing customer satisfaction. This conviction is reflected in the success of his projects and in the trust placed by major companies, educational institutions, and public entities.

Learn More About Our Story

If you want to delve deeper into our journey and discover more about how accumulated experience has shaped AI Help You, explore the following links:

➡️ Talk by Daniel Bayón on robotics at Circo Price: El Ser Creativo congress – Brilliant Minds

➡️ Daniel Bayón interviewed by Teresa Viejo on La Observadora by Radio Nacional

➡️ Report on humanoids with Daniel Bayón interview by Iker Jiménez on Cuarto Milenio

• ➡️ Interview in El Economista
• ➡️ Interview on M80 Radio
• ➡️ Juguetrónica on Madrid Directo
• ➡️ Conference on Japanese robotics for the Japanese Embassy
• ➡️ Report in La Razón on The Robot Museum
• ➡️ Interview in Madrid Diario: "It is essential that children integrate robotics in their education"
• ➡️ Report on Juguetrónica and The Robot Museum in Espacio Madrid
• ➡️ Collection of videos about Juguetrónica store in Alberto Aguilera from 2015 - 2020
• ➡️ Interview with Daniel Bayón at Retail Forum
• ➡️ Report on The Robot Museum in Computer Hoy
• ➡️ Pepper robot as a guest character on El Hormiguero
• ➡️ Conference on autonomous multirotors at the University of Alcalá
• ➡️ Conference on advances in drones at the University of Alcalá
• ➡️ Report on Juguetrónica on Antena 3
• ➡️ Round table on AI at the Digital Talent Congress
• ➡️ Online conference on social robotics for cyber volunteers by Daniel Bayón

The Future of AI Help You

The journey from experiential retail at Juguetrónica to the creation of advanced AI solutions is the result of an incessant passion for technology and innovation. With AI Help You, we continue working to bring the advantages of technology and artificial intelligence closer to businesses, professionals, and individuals, developing practical, efficient, and personalized solutions.

AI Help You: Innovation to help people through artificial intelligence.